Accessibility Statement
Last Updated: November 7, 2026
1. Accessibility Goals
GLRelief strives to meet Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards. We aim to make our website:
- Perceivable: Information presented in ways users can perceive
- Operable: Interface components users can operate
- Understandable: Information and operation is understandable
- Robust: Content accessible by wide variety of user agents and assistive technologies
2. Accessibility Features
Visual Accessibility
- Keyboard Navigation: Full site navigable without mouse
- Screen Reader Compatible: Works with JAWS, NVDA, VoiceOver
- High Contrast: Sufficient color contrast ratios
- Resizable Text: Text can be enlarged up to 200%
- Alt Text: Descriptive alt text for all images
- Focus Indicators: Clear visual focus for interactive elements
Hearing Accessibility
- Captions: All videos include closed captions
- Transcripts: Audio content has text transcripts
- Visual Alerts: Important notifications shown visually
Motor Accessibility
- Large Click Targets: Buttons and links easy to click
- No Time Limits: Forms and processes don't expire quickly
- Voice Commands: Compatible with voice control software
Cognitive Accessibility
- Clear Language: Simple, easy-to-understand content
- Consistent Navigation: Same structure throughout site
- Error Prevention: Clear instructions and error messages
- Multiple Formats: Information presented in various ways
3. Assistive Technologies
Our website is compatible with:
- Screen Readers: JAWS, NVDA, VoiceOver, TalkBack
- Screen Magnifiers: ZoomText, MAGic
- Speech Recognition: Dragon NaturallySpeaking, Windows Speech Recognition
- Alternative Input: Switch devices, eye-tracking, sip-and-puff
4. Browser Compatibility
GLRelief supports accessibility features in:
- Chrome (latest version)
- Firefox (latest version)
- Safari (latest version)
- Edge (latest version)
- Mobile browsers (iOS Safari, Chrome for Android)
Recommendation: Use latest browser version for best accessibility experience.
5. Third-Party Content
Some content on our site comes from third parties (embedded videos, social media, payment processors). We cannot guarantee accessibility of third-party content but choose accessible providers when possible.
6. Ongoing Efforts
We continuously improve accessibility through:
- Regular Audits: Quarterly accessibility testing
- User Testing: Testing with users who have disabilities
- Staff Training: Accessibility training for developers and content creators
- Automated Testing: Regular scans for accessibility issues
- Remediation: Prompt fixing of identified issues
7. Known Limitations
Despite our efforts, some accessibility barriers may exist:
- Some PDF documents may not be fully accessible (we're working to remediate)
- User-generated content may lack alt text
- Third-party widgets may have limitations
- Legacy content being updated to meet standards
8. Alternative Formats
If you need content in an alternative format:
- Large Print: Available for printed materials
- Braille: Available upon request
- Audio Format: Available for long-form content
- Plain Text: Available for complex documents
Request alternative formats: [email protected]
Feedback & Assistance
We welcome your feedback on the accessibility of GLRelief. If you encounter accessibility barriers:
Accessibility Coordinator
Email: [email protected]
Phone: 1-800-GLRelief-ACCESS (1-800-457-2223)
TTY: 711 (Relay service)
Mail: GLRelief Accessibility Team, Charleston, WV, USA
Response Time: We respond to accessibility feedback within 2 business days and strive to remediate issues within 10 business days.
9. Standards & Compliance
GLRelief aims to comply with:
- ADA (Americans with Disabilities Act)
- Section 508 of the Rehabilitation Act
- WCAG 2.1 Level AA (Web Content Accessibility Guidelines)
- European Accessibility Act (EAA)
Everyone deserves equal access.
We're committed to making GLRelief accessible to all users, regardless of ability.