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AERIS ASSIST
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Accessibility Statement

Last Updated: November 7, 2026

Our Commitment: GLRCF is committed to ensuring digital accessibility for people with disabilities. We continually improve the user experience for everyone and apply relevant accessibility standards.

1. Accessibility Goals

GLRCF strives to meet Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards. We aim to make our website:

  • Perceivable: Information presented in ways users can perceive
  • Operable: Interface components users can operate
  • Understandable: Information and operation is understandable
  • Robust: Content accessible by wide variety of user agents and assistive technologies

2. Accessibility Features

Visual Accessibility

  • Keyboard Navigation: Full site navigable without mouse
  • Screen Reader Compatible: Works with JAWS, NVDA, VoiceOver
  • High Contrast: Sufficient color contrast ratios
  • Resizable Text: Text can be enlarged up to 200%
  • Alt Text: Descriptive alt text for all images
  • Focus Indicators: Clear visual focus for interactive elements

Hearing Accessibility

  • Captions: All videos include closed captions
  • Transcripts: Audio content has text transcripts
  • Visual Alerts: Important notifications shown visually

Motor Accessibility

  • Large Click Targets: Buttons and links easy to click
  • No Time Limits: Forms and processes don't expire quickly
  • Voice Commands: Compatible with voice control software

Cognitive Accessibility

  • Clear Language: Simple, easy-to-understand content
  • Consistent Navigation: Same structure throughout site
  • Error Prevention: Clear instructions and error messages
  • Multiple Formats: Information presented in various ways

3. Assistive Technologies

Our website is compatible with:

  • Screen Readers: JAWS, NVDA, VoiceOver, TalkBack
  • Screen Magnifiers: ZoomText, MAGic
  • Speech Recognition: Dragon NaturallySpeaking, Windows Speech Recognition
  • Alternative Input: Switch devices, eye-tracking, sip-and-puff

4. Browser Compatibility

GLRCF supports accessibility features in:

  • Chrome (latest version)
  • Firefox (latest version)
  • Safari (latest version)
  • Edge (latest version)
  • Mobile browsers (iOS Safari, Chrome for Android)

Recommendation: Use latest browser version for best accessibility experience.

5. Third-Party Content

Some content on our site comes from third parties (embedded videos, social media, payment processors). We cannot guarantee accessibility of third-party content but choose accessible providers when possible.

6. Ongoing Efforts

We continuously improve accessibility through:

  • Regular Audits: Quarterly accessibility testing
  • User Testing: Testing with users who have disabilities
  • Staff Training: Accessibility training for developers and content creators
  • Automated Testing: Regular scans for accessibility issues
  • Remediation: Prompt fixing of identified issues

7. Known Limitations

Despite our efforts, some accessibility barriers may exist:

  • Some PDF documents may not be fully accessible (we're working to remediate)
  • User-generated content may lack alt text
  • Third-party widgets may have limitations
  • Legacy content being updated to meet standards

8. Alternative Formats

If you need content in an alternative format:

  • Large Print: Available for printed materials
  • Braille: Available upon request
  • Audio Format: Available for long-form content
  • Plain Text: Available for complex documents

Request alternative formats: [email protected]

Feedback & Assistance

We welcome your feedback on the accessibility of GLRCF. If you encounter accessibility barriers:

Accessibility Coordinator

Email: [email protected]

Phone: 1-800-GLRCF-ACCESS (1-800-457-2223)

TTY: 711 (Relay service)

Mail: GLRCF Accessibility Team, Charleston, WV, USA

Response Time: We respond to accessibility feedback within 2 business days and strive to remediate issues within 10 business days.

9. Standards & Compliance

GLRCF aims to comply with:

  • ADA (Americans with Disabilities Act)
  • Section 508 of the Rehabilitation Act
  • WCAG 2.1 Level AA (Web Content Accessibility Guidelines)
  • European Accessibility Act (EAA)

Everyone deserves equal access.
We're committed to making GLRCF accessible to all users, regardless of ability.

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