AERIS ASSIST
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Track Your Order
Enter your order number or tracking number to see real-time updates
Track Order
Find Your Tracking Information
- Order Number: Found in your order confirmation email
- Tracking Number: Sent via email when your order ships
- Account: View all orders in My Account
Track Directly with Carriers
If you have your tracking number, you can track directly:
Tracking Timeline
- Order Placed: Confirmation email sent immediately
- Processing (1-2 days): Order prepared for shipment
- Shipped: Tracking number emailed to you
- In Transit: Package moving to your address
- Out for Delivery: Package on delivery truck
- Delivered: Package received (signature if required)
Tracking Issues?
Tracking Number Not Working
- Wait 24 hours after receiving tracking number (carriers need time to update)
- Try tracking directly on carrier's website
- Check if you entered the number correctly
- Contact us if still not working: [email protected]
Package Delayed
- Check tracking for updates
- Weather/holidays may cause delays
- Customs clearance (international orders)
- Contact carrier directly for more information
Package Marked "Delivered" But Not Received
- Check around your property (porch, garage, mailbox)
- Ask neighbors or building management
- Check if someone else at your address received it
- Wait 24-48 hours (sometimes marked delivered early)
- Contact carrier to file claim
- Contact us after 48 hours: [email protected]
Need Help?
Email: [email protected]
Phone: 1-800-GLRelief-SHIP (1-800-457-2374)
Live Chat: Available 8 AM - 8 PM EST
Response Time: Within 2 hours