AERIS ASSIST
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Shipping & Delivery
Last Updated: November 7, 2026
Free Shipping: Orders over $50 (domestic US only) | Track all orders | Signature required for orders over $500
1. Domestic Shipping (United States)
Shipping Options & Rates
| Service | Delivery Time | Cost | Tracking |
|---|---|---|---|
| Standard Shipping | 5-7 business days | $5.99 (FREE over $50) | ✅ Yes |
| Expedited Shipping | 3-4 business days | $12.99 | ✅ Yes |
| Priority Shipping | 2-3 business days | $19.99 | ✅ Yes |
| Express Shipping | 1-2 business days | $29.99 | ✅ Yes |
| Overnight Shipping | Next business day | $39.99 | ✅ Yes |
💡 Pro Tip: Orders placed before 2 PM EST ship same day. Orders after 2 PM ship next business day.
2. International Shipping
Available Countries
We ship to over 200 countries worldwide including:
- North America: Canada, Mexico
- Europe: UK, Germany, France, Italy, Spain, Netherlands, and all EU countries
- Asia: Japan, South Korea, Singapore, Hong Kong, Australia
- Middle East: UAE, Saudi Arabia, Qatar, Kuwait
- Latin America: Brazil, Argentina, Chile, Colombia
International Rates & Delivery Times
| Region | Delivery Time | Starting Cost |
|---|---|---|
| Canada & Mexico | 7-14 business days | $15.99 |
| Europe | 10-21 business days | $24.99 |
| Asia Pacific | 14-28 business days | $29.99 |
| Middle East | 12-25 business days | $34.99 |
| Latin America | 15-30 business days | $27.99 |
International Shipping Notes
- Customs & Duties: Buyers responsible for all import taxes, duties, and fees
- Customs Delays: Clearance may add 3-10 days to delivery time
- Documentation: Commercial invoice provided for all shipments
- Restricted Items: Some items cannot ship internationally (electronics, batteries, liquids)
3. Shipping Carriers
We partner with trusted carriers:
- USPS (US Postal Service): Standard and Priority Mail
- UPS: Ground, 3-Day, 2-Day, Next Day
- FedEx: Ground, Express, Priority Overnight
- DHL: International Express
Carrier Selection: We automatically select the best carrier based on destination, package size, and delivery speed.
4. Order Processing Time
- In-Stock Items: 1-2 business days processing
- Made-to-Order: 3-5 business days processing
- Custom Items: 5-10 business days processing
- Pre-Order Items: Ship on release date
- Auction Wins: Ship within 48 hours of payment
Note: Processing time is separate from shipping time. Total delivery = Processing + Shipping.
5. Package Tracking
All orders include tracking:
- Email Notification: Tracking number sent when order ships
- Track Online: Visit Order Tracking page
- Real-Time Updates: Track package location and delivery status
- Delivery Alerts: Receive SMS/email when package is out for delivery
Track Your Order:
1. Go to Order Tracking
2. Enter your order number or tracking number
3. See real-time location and estimated delivery
1. Go to Order Tracking
2. Enter your order number or tracking number
3. See real-time location and estimated delivery
6. Delivery Options
Standard Delivery
- Delivered to your address
- Signature not required (unless high-value)
- Left at doorstep if no one home
Signature Required
- Automatic: All orders over $500
- Optional: Request signature for any order
- ID Required: For age-restricted items
Alternative Delivery Locations
- UPS Store: Pick up at any UPS location
- FedEx Office: Hold for pickup
- USPS Hold: Pick up at post office
- Amazon Locker: Select locations only
7. Special Shipping Situations
Large/Heavy Items
- Furniture, appliances, vehicles shipped via freight
- Curbside delivery standard (inside delivery available for fee)
- Appointment required for delivery
- Delivery time: 5-14 business days
Perishable Items
- Shipped Monday-Wednesday only (avoid weekend delays)
- Expedited shipping required
- Special packaging with ice packs
Hazardous Materials
- Ground shipping only (no air transport)
- Additional fees apply
- Cannot ship to PO Boxes
8. Shipping Restrictions
Cannot Ship To:
- PO Boxes (large items, signature-required items)
- APO/FPO/DPO addresses (some items)
- US Territories (additional fees may apply)
- Restricted countries (per US sanctions)
Items We Cannot Ship:
- Prohibited/illegal items
- Weapons and ammunition
- Flammable liquids or gases
- Live animals
9. Delivery Issues
Lost Package
- Wait 7 days after expected delivery
- Contact us with order number
- We file claim with carrier
- Refund or replacement issued within 10 business days
Damaged Package
- Photograph damage (box and contents)
- Contact us within 48 hours of delivery
- Keep all packaging
- We arrange return and send replacement
Wrong Address
- Contact us immediately if you entered wrong address
- We can intercept package (if not yet delivered)
- Address correction fee: $15-25
- Cannot change address after package delivered
Failed Delivery Attempts
- Carrier makes 3 delivery attempts
- Package held at local facility for 5-7 days
- Then returned to us
- Reshipping requires new shipping fee
10. Shipping Insurance
- Included: Up to $100 coverage on all orders
- Optional: Additional insurance available
- $100-$300: Add $2.99
- $300-$500: Add $4.99
- $500-$1000: Add $7.99
- $1000+: Add 1% of item value
- Recommended For: High-value items, fragile items, collectibles
11. Holiday Shipping
Peak Season Dates: November 15 - December 31
- Order early - carriers experience delays
- Standard shipping may take 7-10 days (vs usual 5-7)
- Cutoff dates for guaranteed Christmas delivery:
- Standard: December 10
- Expedited: December 15
- Express: December 20
- Overnight: December 22
12. Seller-Fulfilled Orders
Items sold by third-party vendors:
- Shipping handled by individual sellers
- Shipping time varies by seller
- Check seller's shipping policy on product page
- Track orders through seller's carrier
13. Contact Shipping Support
Questions about your shipment?
Email: [email protected]
Phone: 1-800-GLRelief-SHIP (1-800-457-2374)
Live Chat: Available 8 AM - 8 PM EST
Track Order: Order Tracking Page