Payment Options
Secure, Fast, Convenient
Accepted Payment Methods
Credit & Debit Cards
We Accept:
- Visa
- Mastercard
- American Express
- Discover
- JCB (international)
- Diners Club
Features:
- Instant payment processing
- Save cards for faster checkout
- 3D Secure authentication for added security
- Works with international cards
Processing: Payments processed through Stripe and other PCI-compliant providers
High-ticket / vehicles / real estate: Platform checkout is blocked. Those deals must use third-party escrow or a licensed title/closing partner — we do not hold buyer funds. See Marketplace Risk Policy.
PayPal
Pay with PayPal balance or linked accounts
- PayPal Balance
- Bank Account (linked to PayPal)
- Credit/Debit Card (linked to PayPal)
- PayPal Credit (6 months no interest on $99+)
Benefits:
- Dispute assistance per Dispute Resolution
- No need to enter card details on our site
- Fast checkout if already logged into PayPal
- Pay in 4 installments available
Apple Pay
One-tap checkout on Apple devices
- Available on iPhone, iPad, Mac, Apple Watch
- Touch ID or Face ID authentication
- Uses card saved in Apple Wallet
- Most secure payment method
Setup: Add your card to Apple Wallet, then choose Apple Pay at checkout
Google Pay
Fast checkout on Android and Chrome
- Available on Android devices and Chrome browser
- Fingerprint or PIN authentication
- Uses card saved in Google Pay
- Works across websites and apps
Bank Transfer / Wire Transfer
For large orders over $1,000
- ACH transfer (US only, 3-5 business days)
- Wire transfer (domestic & international)
- No processing fees
- Must request bank details from customer service
How to use:
- Place order and select "Bank Transfer"
- Receive email with bank details
- Initiate transfer from your bank
- Order ships when payment clears
Cryptocurrency
Digital currency payments accepted (select items)
- Bitcoin (BTC)
- Ethereum (ETH)
- Litecoin (LTC)
- USD Coin (USDC)
Process:
- Select cryptocurrency at checkout
- Receive wallet address and QR code
- Send exact amount within 15 minutes
- Order confirmed when blockchain confirms (usually 10-60 min)
Note: Cryptocurrency payments are final and non-refundable. Exchange rate locked for 15 minutes.
Gift Cards & Store Credit
Use GLRelief gift cards or earned credits
- Physical gift cards (purchased in-store or mailed)
- Digital gift cards (emailed instantly)
- Store credit from returns
- Loyalty points redemption
To use: Enter gift card code at checkout. Can combine with other payment methods if balance insufficient.
Buy Now, Pay Later
Split your purchase into installments
Afterpay / Klarna (0% interest):
- Available on orders $35 - $1,000
- Pay in 4 installments over 6 weeks
- First payment due at checkout
- Remaining 3 payments auto-charged every 2 weeks
- No interest if paid on time
Affirm (0-30% APR):
- Available on orders $50+
- Choose 3, 6, or 12-month plans
- Fixed monthly payments
- See exact terms before confirming
- Soft credit check (doesn't affect score)
Payment Security
How We Protect Your Information
- 256-bit SSL Encryption: All data encrypted during transmission
- PCI-compliant processors: Card data handled by certified payment partners
- Tokenization: Card details converted to secure tokens
- No Storage: We never store your complete card number
- 3D Secure: Additional authentication layer (Verified by Visa, Mastercard SecureCode)
- Fraud Detection: AI-powered fraud prevention systems
Payment Processing
When is Payment Charged?
- Regular Purchases: Charged immediately when order placed
- Pre-Orders: Charged when item ships (not when ordered)
- Auctions: Charged within 24 hours of winning bid
- Subscriptions: Charged on recurring billing date
- Donations: Charged immediately, receipt emailed instantly
Authorization Holds
When you place an order, we may place a temporary authorization hold on your card:
- Hold amount equals order total
- Actual charge processes when order ships
- If order cancelled, hold releases in 3-7 business days
- Hold appears as "pending" on your statement
Currency & Exchange Rates
Supported Currencies
- Primary: USD (US Dollar)
- Also Accepted: EUR, GBP, CAD, AUD, JPY, and 100+ others
Currency Conversion
- Prices displayed in your local currency (if supported)
- Exchange rates updated daily
- Final charge in USD
- Your bank may apply foreign transaction fee (typically 1-3%)
Failed Payments
Common Reasons for Declined Cards
- Insufficient funds
- Incorrect card details (number, CVV, expiration)
- Billing address doesn't match card
- Card expired
- Daily spending limit reached
- Card issuer blocked transaction (fraud prevention)
- 3D Secure authentication failed
What to Do if Payment Fails
- Verify card details are correct
- Check billing address matches card exactly
- Contact your bank to authorize transaction
- Try different payment method
- Contact us if issue persists: [email protected]
Refunds & Credits
Refund Methods
- Original Payment Method: Refunded same way you paid
- Credit/Debit Card: 5-7 business days
- PayPal: 3-5 business days
- Apple Pay / Google Pay: 5-7 business days
- Bank Transfer: 7-10 business days
- Store Credit: Instant credit to your account (optional)
- Gift Card: Mailed or emailed
Partial Refunds
If only part of your order is refunded, we refund proportionally including shipping and taxes.
Billing Statements
What appears on your statement:
- Charge name: "GLRelief.ORG" or "GLRelief CHARITY"
- Order number included (if space allows)
- Amount charged in your local currency
Unrecognized charges? Before disputing:
- Check if family member made purchase
- Look for GLRelief.ORG on statement
- Check your email for order confirmation
- Contact us first: [email protected]
Contact Payment Support
Payment Questions or Issues?
Email: [email protected]
Phone: 1-800-GLRelief-PAY (1-800-457-2729)
Live Chat: Available 24/7
Response Time: Within 2 hours